TERMS AND CONDITIONS
Refund & Cancellation Policy
Your journey matters. My time and expertise matter. To honour both, the following policy applies to all 1:1 coaching services:
No Refund Policy
All payments for 1:1 coaching are non-refundable.
This includes monthly payments, paid-in-full packages, upfront offers, and any custom coaching agreements.
Client Cancellation Terms
You may cancel your coaching at any time.
If you are on a monthly payment plan:
Your payments will stop from the next billing cycle.
You will not be expected to continue paying after cancellation.
Any payments already made are non-refundable.
If you paid upfront (paid-in-full):
You may cancel at any time, but
No refunds will be issued for unused coaching time, remaining months, or early cancellation.
This structure protects your ability to step away if life shifts, while recognising that coaching time, energy, and program design are allocated to you from the moment you enrol.
Cancellations & Rescheduling of Sessions
If you need to cancel or reschedule a check-in, call, or session:
Please provide at least 24 hours’ notice.
Sessions cancelled with less than 24 hours’ notice may be marked as completed.
Missed sessions do not roll over unless otherwise agreed in writing.
Coaching Termination
If payment is not received by the agreed date, access to coaching may be paused or terminated.
I also reserve the right to discontinue coaching if a client behaves disrespectfully or violates the coaching agreement. No refunds will be issued under any circumstances.
Terms of Use
These Terms of Use apply to all 1:1 coaching clients.
Purpose of Coaching
1:1 coaching provides personalised guidance, accountability, training support, lifestyle recommendations, and educational resources. Coaching is not medical care, therapy, or a substitute for advice from a licensed healthcare professional.
Client Responsibilities
By signing up for coaching, you agree to:
Provide accurate information regarding your health, habits, and goals.
Follow the program to the best of your ability.
Communicate openly and honestly.
Take full responsibility for your decisions, actions, and results.
You understand that your transformation requires commitment, consistency, and lifestyle alignment.
Health Disclaimer
You acknowledge that:
You must consult your doctor before starting any new training or nutrition program.
You participate in all workouts, programs, and recommendations at your own risk.
Any injuries, medical conditions, or changes in health must be communicated immediately.
Intellectual Property
All coaching materials, PDFs, training programs, nutrition plans, educational content, and tools provided to you remain the intellectual property of Coach Cords.
They may not be copied, shared, reproduced, or distributed without written consent.
Communication Expectations
Coach communication channels (WhatsApp/email/check-ins) are available during business hours. Response times may vary. Boundaries exist to protect the quality of support provided to all clients.
Payment Terms
All payments must be made on time as agreed. Late or missed payments may result in paused or terminated access to coaching. No refunds or prorated adjustments are offered. Please see refund & cancellation policy for more.
Results Disclaimer
Every body responds differently. While I am fully committed to guiding and supporting you, results cannot be guaranteed. Your outcomes depend on your consistency, lifestyle habits, and willingness to apply the guidance provided.
Agreement to Terms
By enrolling in 1:1 coaching, you acknowledge that you have read, understood, and agree to these Terms of Use and the Refund & Cancellation Policy.